Contact Us
At Spinboss Casino, we value your time and want to ensure that you receive the support you need whenever you encounter an issue or have a question about our platform. Below are various ways to get in touch with us.
Our live chat team is available 24/7 to assist you with any queries or concerns related to your gaming experience, account management, or technical issues. You can access the live chat feature from any page on our website by clicking on the ‘Live Help’ button at the bottom right corner of the screen.
If you prefer email support, you can contact us through [email protected] or use one of the other language-specific email addresses available. Our team will respond to your query as soon as possible within our business hours (Monday - Friday 9 AM - 6 PM GMT).
For more complex issues that require direct communication, you can call us during our office hours on +44 XXXXXXXXXX (UK time) or +1 XXXXXXXXXX (for players in other countries). Please note that we only have extended phone support hours and do not operate beyond these times.
Our comprehensive help centre is your first port of call for answers to most commonly asked questions. You can access it by clicking on the ‘Help’ tab at the top right corner of our website, where you'll find FAQs, tutorials, and guides covering everything from account management to responsible gaming tools.
If you require assistance with verifying your identity or have concerns about a particular document, please contact us through live chat, email, or phone support. Our team will guide you through the process step by step.
For any issues related to problem gaming, excessive spending, or account security, we urge you to reach out for our assistance. We provide direct links on our responsible gambling page (spinboss.com/responsible-gambling) to UK support organizations such as GamCare and Gamstop. Our team is also happy to offer guidance and help with setting limits.
For any technical issues that might occur while playing, you can contact us through live chat or email for immediate assistance.
In the event of a dispute over a game result or other matters, please follow our clear escalation procedure detailed below. We are committed to resolving all disputes fairly and efficiently within 14 business days from your initial complaint.
Our support workflow ensures that each issue is handled by an expert team member who can provide immediate assistance during live chat hours or schedule a call-back for more complex issues outside of these times. If we cannot resolve the matter directly, we may involve other departments to ensure a comprehensive and fair outcome.
We understand your time is valuable, so you should receive an initial response from our team within 1-2 business hours from submitting a contact request via email or live chat. Please note that response times can vary depending on the volume of incoming inquiries during peak periods.
To facilitate more efficient support handling, we have implemented various self-service tools and options for you to manage your account settings, including deposit limits and game filters.
Please follow these steps when reaching out:
We appreciate your patience and understanding in this matter.
Our multilingual team ensures all critical communications are available in the player’s selected language. You can reach us through live chat for immediate assistance or email/phone support if you have a query that requires direct communication.
We’re here to help, 24 hours a day.
